1.1 “We / Us / Our” means Men In Black Removals & Storage Pty Ltd (ABN 68 629 350 269) of Unit 12/30 Maddox Street, Alexandria NSW, and includes the trading names Men In Black Removals and MIB Removals.

1.2 “You / Your” means the party entering into the agreement for Services with Us, including the party to whom Our quotation is addressed and/or who signs or accepts the booking.

1.3 “Goods” means all furniture and other effects which are to be the subject of the Services.

1.4 “Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal, transport, handling, packing/unpacking (if booked) and, if applicable, storage.

1.5 “Ancillary Services” means services ancillary to the Services which We do not offer or provide directly, including transportation by sea, rail or air, and transportation of vehicles, trailers, caravans, boats and animals.

1.6 “Subcontractor” means any person other than Our employee who performs or agrees to perform the whole or any part of the Services.

1.7 “Third Party Provider” means any person arranged by Us (as Your agent) to carry out any Ancillary Services.

1.8 Words in the singular include the plural and vice versa.

4.1 Bookings must be made in advance via our web-form or by phone.

4.2 A deposit may be required to secure your booking.

4.3 Unless otherwise agreed in writing prior to commencement, full payment is due by completion of the job.

4.4 Payment can be made via credit card, bank transfer, or cash, unless other methods are approved prior to booking.

4.5 If You request or instruct that charges are to be paid by a third party and they do not pay within 14 days of the payment date (or invoice date if none is specified), You agree to pay the charges.

4.6 Card authorisation By paying a deposit, providing card details, or authorising a card payment, You authorise Men In Black Removals & Storage Pty Ltd to securely store your payment method through our payment processor and charge that payment method for amounts properly payable under your booking.

5.1 Call-out fee (Sydney Metro only)

The call-out fee covers the driving time and cost associated with allocating 1, 2, or 3 men and a truck to your home/office to commence work. Regardless of how far We travel to the starting point, You pay a 30-minute call-out fee (half your hourly rate).

5.2 Moves within 10km of Alexandria Depot

A 30-minute call-out fee applies to all moves within a 10km radius of our Alexandria depot — a fixed one-off fee covering travel time to your home/office.

5.3 Time increments & minimum charge

All jobs are charged in 30-minute increments with at least a minimum 2-hour charge.

5.4 Additional manpower

Additional movers are available on request starting at $60 per hour per mover.

5.5 Tolls

Class B toll charges apply when travelling on toll roads during, to and from your move.

5.6 Fuel levy

A fuel levy applies when the travelling distance between destinations exceeds the distances above.

5.7 Heavy items

A heavy item surcharge applies for general items over 90kg: $100 per item, where special handling is required.

5.8 Stairs access

$100 for 3 or more levels of stairs where no lift is available.

5.9 Return travel fee

A return travel fee may apply to moves finishing outside a 20km driving radius from our Alexandria depot.

5.10 GST

All prices are GST exclusive, unless stated otherwise.

6.1 Information supplied

Any information provided by You that We reasonably rely on, including addresses, access, stairs/lifts, parking, volume and special items, is accurate.

6.2 Owner or authorised agent

You are the owner of the Goods or authorised by the owner to enter this agreement.

6.3 Presence at loading/unloading

You or a representative will be present when the Goods are loaded and unloaded, except for Goods loaded from or unloaded into storage.

6.4 Packing & readiness

Goods are properly packed and ready for transport unless You have booked packing services.

6.5 Fragile / brittle / high-value items

Before commencement, You will give Us written notice of any Goods that are fragile/brittle and not obvious as such, or which include jewellery, precious objects, artworks, money, collections, or precision equipment valued over $1,000.

6.6 Goods left behind / moved in error

You will, to the best of Your ability, ensure all Goods intended to be moved are uplifted and none are taken in error.

6.7 Parking responsibility

Clients are responsible for arranging parking for Our vehicles and must ensure arrangements are in place prior to arrival at each destination. Any parking fees, fines, or associated costs will be billed to the client.

6.8 Dangerous goods

You warrant the Goods do not include firearms or dangerous/corrosive/combustible/explosive/noxious items (or items likely to encourage vermin/pests) unless disclosed in writing prior to loading or storage.

7.1 Mode of carriage / reasonable route

We may carry or arrange carriage by any reasonable route and by reasonable means.

7.2 Subcontractors

We may use Subcontractors to perform all or part of the Services and remain responsible to You for the performance of the Services.

7.3 Liability limitations extend

Any limitation of liability in these Terms applies to Our employees, Subcontractors, and their employees.

7.4 Ancillary services

At Your request and as Your agent, We may arrange Ancillary Services by Third Party Providers. We accept no liability for loss/damage arising from Ancillary Services.

10.1 Deposits are non-refundable if You cancel, but may be held as credit for future bookings.

10.2 We can reschedule the service date/time, subject to availability, with no further charges.

10.3 Cancellations within 24 hours may incur a fee equal to the minimum charge stated in Your quote.

11.1 If the work required varies from the quoted/estimated scope, or if We are delayed/prevented from performing the Services for reasons outside Our control, We may charge a reasonable additional amount.

11.2 If a date is agreed and You request it be altered, or Goods are not available on the agreed date, We may charge a reasonable additional amount for loss/expense occasioned by the change.

11.3 Overdue amounts & interest If amounts are outstanding for more than 30 days, We may charge interest at the Commonwealth Bank maximum personal overdraft interest rate for amounts not exceeding $100,000.

11.4 Contractual lien & sale for non-payment All Goods are subject to a general lien for any money due by You to Us under this or any other agreement.

12.1 Inventory We will prepare an inventory for Goods received into storage and request Your signature.

12.2 Contact details You must provide a contact address for notices and promptly notify changes.

12.3 Storage price changes Storage charges are as quoted for the first 26 weeks. After 26 weeks, We may change charges by giving 28 days’ written notice.

12.4 Warehouse change We may move Goods between warehouses at no cost to You, with at least 5 days’ notice or as soon as possible in an emergency.

12.5 Inspection You may inspect Goods in storage with reasonable notice; a reasonable service charge may apply.

12.6 Removal from storage Subject to payment of any fixed/minimum storage period, You may request removal from storage with at least 5 working days’ notice.

12.7 Compulsory removal & disposal/sale You agree to remove Goods within 28 days of written notice from Us requiring removal.

12.8 Sale process / opening boxes For sale preparation, You authorise Us to open boxes to inspect and identify contents and determine what will be offered for sale.

13.1 Basic coverage Includes Goods in transit, workers compensation and public liability.

13.2 Transit/storage insurance We can arrange transit/storage insurance if You request it in writing.

13.3 Claims timeframe All claims should be lodged as soon as possible. For insurance claims, You must submit within 24 hours of completion of the move.

13.4 Excess fee An excess fee applies to insurance claims.

13.5 Comprehensive moving insurance Comprehensive moving insurance is not included in our standard services. If you would like full comprehensive cover, we recommend arranging this through our insurance partner.

14.1 Where Services are not acquired for business purposes, this agreement is subject to the guarantees in sections 60, 61 and 62 of the Australian Consumer Law.

14.2 Negligence We are liable only to the extent loss/damage is caused or contributed to by Our negligence, including Subcontractors.

14.3 Exclusions We are not liable for loss/damage or delay resulting from causes beyond Our control.

14.4 Packing If damage results from defective/inadequate packing or unpacking not undertaken by Us or Our Subcontractor, We are not liable.

14.5 Inherent risk Certain goods are inherently susceptible to disorder/damage upon removal. Unless due to lack of due care and skill by Us, We are not liable.

14.6 Furniture cap If You elect not to insure furniture and We/Our Subcontractor did not package items, Our liability is limited to $250 per furniture item, subject to the terms above.

14.7 Box/item cap If You elect not to insure and We/Our Subcontractor have not packed the Goods, Our liability for lost/stolen/misplaced boxes is limited to $150 per box, subject to the terms above.

14.8 Notification You are responsible at the conclusion of transit to confirm all Goods are delivered and in acceptable condition.

14.9 Maximum value evidence Any estimate of inventory/value You provided is prima facie evidence the total value did not exceed that estimate.

15.1 If Services are acquired for business, trade, profession or occupation, this clause applies.

15.2 We are not liable for loss/damage or delay beyond Our control.

15.3 Liability for negligence is limited to $100 per item/package or $1,000 total for all Goods moved/stored under this agreement, whichever is lesser.

15.4 Claims must be raised as soon as possible and written notice given within 7 days of delivery.

17.1 If either party considers a dispute has arisen, written notice must be given to the other party. Both parties must continue to perform outstanding obligations.

17.2 If unresolved, You may refer the dispute to the Australian Furniture Removers Association (AFRA). We, but not You, will be bound by the outcome of that referral.

18.1 These Terms cannot be varied except by mutual consent. Our consent must be given by a proprietor, director, secretary or manager and be evidenced in writing.

18.2 Notices may be given personally, by prepaid post to Your last known address, by facsimile to a number at that address, or by email.